Help Center
Short video walkthroughs for every part of Memorygram.
Writing Your Memoir
Step-by-step guides for capturing your life stories with Memorygram.
1m 30sSigning in
How to Sign In (No Password Needed)
There's no password with Memorygram. This 90-second walkthrough shows how to get a sign-in link by email, what to do if the link expires, and where to look if you can't find the email.
3 minOnboarding
Setting Up Your Book (The Setup Wizard)
A 3-minute walkthrough of the 4-step setup wizard: phone & schedule, choosing questions, inviting collaborators, and finishing setup. Learn how to scroll to find the Continue button on mobile.
2m 30sWriting stories
Writing Your First Story
Three ways to start writing, how the editor auto-saves your work, why there's no Save button, and the truth about 'Completed' stories — you can always edit them.
2m 30sPhotos
Adding Photos to Your Stories
How to add single photos or side-by-side photos to any story, resize and align them, add captions, and what to do if the Add Photo button doesn't respond.
2 minPhone calls
How Phone Calls Work
Memorygram calls you at your scheduled time from (512) 886-8994. Learn how the AI assistant works, why your answers are turned into stories, what happens if you miss a call, and how to switch to email-only mode.
2m 30sQuestions & schedule
Managing Your Questions & Schedule
A tour of the Manage Questions page: how to change frequency, write your own questions, browse new ones, skip a week, and fully stop receiving questions.
2m 30sPreview & cover
Previewing Your Book
Choose a cover style, edit title and byline, review interior pages, add a dedication, change the font, and download a PDF copy. Plus why blank pages between chapters are normal.
2 minOrdering
Ordering Your Printed Book
Walks through ordering your hardcover: quantity, shipping, payment, and how to track the order. Reordering extra copies for family.
1m 30sSubscription
Your Subscription & What Happens When It Expires
How annual renewal works ($79/year), what happens when a subscription expires, and why your content is never deleted.
Received a Memorygram Gift
Someone gave you a memoir book — here's how to get started.
Buying Memorygram as a Gift
Help your parent, grandparent, or loved one get their book written.
2 minPost-purchase timeline
You Bought a Memorygram Gift — What Happens Next
The timeline after you buy a gift: when the recipient gets their email, what's in it, the printable gift certificate, and where to manage everything.
3 minHelping your gift recipient
Helping Your Storyteller Get Started
What to tell your gift recipient when they're ready: the email they'll see, the sign-in process, saving the Memorygram phone number, and choosing email-only mode if they prefer.
2m 30sManaging a gift
Your Gift Management Dashboard
Resend the notification, edit gift details, manage their questions, share the book with family, and start calls on their behalf if they need help.
1m 30sChecking progress
Is My Storyteller Using It? How to Check Progress
How to see which stories your recipient has written, which questions are answered vs. upcoming, and what to do if they've stopped making progress.
2 minOrdering as gift buyer
Ordering the Printed Book (As the Gift Buyer)
As the gift buyer you can order the printed book yourself. Review the cover, ship it to the storyteller or yourself, and order extra copies for family.
1m 30sSubscription (gift buyer)
When the Subscription Year Is Up
A quick explainer of what happens at the end of the subscription year for gift buyers, including renewal options and why the content is preserved forever.
Two-Storyteller Books
For couples or pairs writing in the same book.
Celebration Book Organizers
Collect stories from many people for weddings, retirements, memorials, and more.
2 minCreating a celebration
Creating Your Celebration Book
Choose your occasion, name the project, pre-order extra copies, and complete checkout. Your included hardcover and unlimited storyteller invites are part of the $99 base.
2 minInviting contributors
Inviting People to Contribute Stories
Share the invite link, send direct email invites, set a deadline, and use broadcast messages to remind people. No account required for contributors.
2m 30sManaging a celebration
Managing Your Celebration Book Project
View, edit, and reorder submitted stories. Track who's submitted, send reminders, add co-organizers, and design the cover.
2 minOrdering a celebration
Ordering Your Celebration Book
The 5-step order flow for Celebration books: cover review, interior, quantity, shipping, and payment. Plus how to share the public order link so others can order their own copy.
Contributing to a Celebration
You were invited to write a story for a group book — here's how.
